Protection of Customer Information
We understand the importance of privacy to our customers and visitors to our Web sites. Since LifeSpan’s founding, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide LifeSpan services to the customer. We collect and store information about every asset that we handle so that we can efficiently provide the asset retirement services required by our customers. We use information about our customers, their assets, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill contracts, accomplish the billing function, and comply with government regulations. Although government regulations vary in the countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies. As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide LifeSpan services to our customers. Some of the information collected by LifeSpan is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation. In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the customer, or the recipient of customer shipments, to resolve a question or provide shipment status information.
Links to Other Sites
LifeSpan’s websites may contain links to external websites as a convenience to the user. The inclusion of any link does not imply LifeSpan endorsement of the external site company, its web site, or the products and services it promotes and sells. LifeSpan is not responsible for the privacy practices or the content of such Web sites.
Security and Integrity of Information
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information. LifeSpan Internet sites are currently located in the United States. LifeSpan Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
Retention of Customer Information
We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about the disposition of the equipment that LifeSpan is contracted to retire, including models/serial numbers and addresses of origin, so that we can issue Certificates of Recycling and Data Destruction when applicable and comply with Local, State, and Federal environmental regulatons. We carefully dispose of records and delete information when retention periods expire.
The LifeSpan Web Sites
The following paragraphs describe our commitment to the protection of personal information as it applies to the LifeSpan Web sites at www.LifeSpanrecycling.com and www.ezcyclebox.com.
What Information We Collect And How We Will Use It
Users can visit most areas of the LifeSpan Web sites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some personal information in these situations.
Client Access and Contact Us
Visitors to our sites can, if they choose, participate in the interactive functions available at “Client Access” and “Contact Us”. Participants are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address. We use the information from the registration form to enhance our services and better meet the needs and preferences of our customers. With approval, we may also send e-mails to registered users about LifeSpan products, services and special offers that we think may be of interest. We will allow users to choose to discontinue (opt-out) receiving such e-mails from LifeSpan at any time by submitting a request via e-mail to: info@LifeSpanrecycling.com. There are certain e-mails that LifeSpan may continue to send to registered users. For example, LifeSpan may use e-mail to deliver information that users request. LifeSpan may also use e-mail to provide details about customer account(s) and operational information regarding existing products, services and systems.
LifeSpan Web Site Applications
Users of applications on LifeSpan’s web sites that enable the purchase of products and services who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.
From time to time, we may include survey forms on our Web sites asking users for contact and demographic information (such as postal code, age or size of company). We use the responses from the surveys to better understand our customers’ needs and to create web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. LifeSpan will not disclose survey response information to companies or individuals outside LifeSpan with two exceptions: Anonymized data, with all names, addresses and other personally identifiable information removed. To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to LifeSpan customers.
LifeSpan’s Web sites collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.
Review, Modification, and Deletion of Personal Information
Participants in the Client Access program can review, modify, or delete the information previously provided at the registration site by editing their Profile information. Users should note that LifeSpan will use reasonable efforts to delete user information when requested but that some residual information may remain because of backup files and deletion logs.